Customer Return Policy: (Non-Defective Products)
Our pledge to you in the best service possible and this extends to our returns policy. If you are unsatisfied with your purchase and wish to return it, call our support team for an RMA number and return instructions to ensure a smooth return process. Returns without an RMA (Return Merchandise Authorization) number will not be accepted. Returns can be made within 30 days from the date the merchandise was received. Refunds will be issued via same payment method used at the time of purchase and will be to the value of items being returned minus any restocking fees.
For all RMA requests for non-defective products, other than an error made by ITShopp.com a restocking fee of 20% will be charged to the customer. Except in the case of an error made by ITShopp.com, the customer accepts responsibility for the cost of freight (both original and return shipment). Clearance items are not eligible for return, only replacement if defective.
If a customer wishes to exchange a product rather than return for a refund we will issue 100% of the original purchase price of the item as credit towards a different product. This only applies to refurbished gear or unopened new products. Once an item that was sold as New has been opened it is subject to the full restocking fee. Customers will be responsible for shipping the items for exchange back to us.
Customers must return the product in the same condition and packaged in the same manner in which it was delivered from ITShopp.com If a product has a manufacturer seal, and the manufacturer seal is broken, the product is not returnable.
Products received after 30 calendar days from the RMA create date will not be accepted by ITShopp.com, and will not be eligible for credit.
Warranties, Clearance Items, Software, Key Codes, Service Agreements and Special Order Items are not eligible for return.
Questions concerning privacy protection should be sent to the e-mail address provided in the contact section.